Romantic Beachfront Riviera Apartment in Theoule Sur Mer, Provence, France Reviews

The apartment is perfectly situated directly on the beach overlooking a nice little beach. For those not aware, the sand is not a fine sand. It is a much courser type that has plenty of large rocks and pebbles which can be tough on the feet. The apartment is just as advertised and worked well. We had a couple of significant issues that could have been dealt with better by Lynn. One, the communication with the owner. The communications between us just seemed to be tense. Maybe it was just that we didn't click but it sure felt very non-customer service oriented when we had communication back and forth. We won't go into the details but we just didn't have a very warm and inviting feeling throughout most of the process. Next, the refrigerator and the A/C system didn't work well at all. Concerning the refrigerator, we tried to convey, immediately upon arrival, that her refrigerator wasn't cooling, but we sort of felt brushed off. Rather than having a technician come out right away to troubleshoot it and get it back to operational, we went through a series of emails to only get her manager to come out three days later and validate exactly what we had said in the first place. Ultimately, Lynn decided to replace the refrigerator and have it installed after our visit but during the entire time we were there, we did not have a working fridge. Lynn, mentioned to us that she would compensate us for the issue by refunding our 60 euro cleaning fee but in the end, she never refunded us anything. The living room a/c is a bit finicky. Sometimes it works and sometimes it just doesn't. Nothing advanced to know about it...it just sort of has a mind of its own. Also, the television wasn't working when we arrived and Christine, the gal who checks you in, said that she didn't think it worked. We were able to make it work by finding the HDTV tuner unplugged and were able to get it working but stuff like that just takes time from your vacation experience. It should have been operational from the get go so you don't have to go into "troubleshoot" mode. All in all, we would say it was a good vacation and the apartment will workout nicely for most. Hopefully, your experience with the owner will be a bit better than ours.